Concorde Medical Group PLLC

Patient Forms | Bill Pay | Patient Portal

Patient Satisfaction Survey

Our mission is to provide the highest quality care in the most patient friendly manner possible. We believe that you are the best person to tell us how we are doing in achieving this. Please take a moment to tell us how well we are doing.

General Information

Yes No No Response

Male Female No Response

 

Office Staff
 

Excellent

Good

Unsatisfactory

N/A

The waiting time was acceptable

Employee's interaction with me was professional and courteous

Employee requested you complete or update registration and insurance information

Employee was respectful of my privacy and provided HIPAA Policy

Office was easily reachable by phone

My phone call was returned within 48 hours

While performing clinical procedures the employee was skilled, courteous and kind

Exit Biller asked for my copay/balance due

Exit Biller was able to resolve my billing questions

 

Facility
 

Excellent

Good

Unsatisfactory

N/A

Facility was clean

Facility was easy to access

 

Doctor
 

Excellent

Good

Unsatisfactory

N/A

Doctor greeted me in a friendly and courteous manner

Doctor listened attentively to me while I described the reason for my visit

Doctor described the diagnosis in a slow, clear and understandable way

Doctor patiently answered my questions and advised me of the next step

Doctor was respectful of my privacy

 

Central Billing Office
 

Excellent

Good

Unsatisfactory

N/A

My Phone call was answered/returned within 48 hours

Employee's interaction with me was professional and courteous

Employee was able to satisfactorily explain and resolve my billing questions

 

Yes No No Response

 

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